Privacy Policy

Privacy Policy

This privacy policy explains how Altered Elegance processes personal data in connection with its website, workshop inquiries, and garment alteration and upcycling services. It applies to users in Switzerland and to others who interact with the site or contact us about a project.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Personal data

Data We Collect

We may process contact details, project details, garment and material information, appointment information, communication records, payment-related information, and technical data such as device and usage information. Where a customer supplies garments or materials for review, we may also process information needed to assess condition, construction, fit limitations, and the scope of the requested work.

The data we collect depends on the inquiry, booking, or workshop interaction.
Data sources

How We Collect Data

We receive data from website forms, email, phone calls, workshop visits, booking requests, and project consultations. We also generate certain records during the course of service delivery, such as assessment notes, scope confirmations, fit review records, and transaction records. Limited technical data may be collected automatically when the website is used.

Most information is provided directly by the person using the site or services.
Cookie types

Cookie Types

The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the operation of the site.

We use only standard cookie categories needed for site operation and basic analysis.
User controls

Cookie Controls

You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some website functions may not operate as intended. Where a cookie choice tool is available, it should be used together with browser controls.

Browser settings can be used to limit or remove non-essential cookies.

Contact Information

Email contact
Telephone
+41 78 910 19 74
Postal address
Schlossgasse 1, 4102 Binningen
General contact
User Rights

Your Rights

Subject to applicable law, you may ask whether we hold personal data about you, request a copy of that data, ask for correction of inaccurate information, and request deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate cases. Some requests may be restricted where we must keep information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the applicable legal basis.
Requests

How to Make a Request

To make a privacy request, use the contact details listed in this policy and describe the data or interaction concerned. We may ask for information needed to confirm your identity and locate the relevant records. If a request is complex or incomplete, we may ask for clarification before responding.

We may need to verify identity before acting on a request.
Data Retention

Retention

We retain personal data for the period needed to handle inquiries, manage projects, complete transactions, maintain business records, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymize it where appropriate. Some records may be kept longer if required to resolve disputes, document completed work, or comply with legal obligations.

We keep data only for as long as it is needed for the relevant purpose or legal duty.
Policy Updates

Policy Updates

The current version of this privacy policy applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide a notice through the website or another reasonable communication method. Continued use of the site after an update means the revised policy applies to future processing.

We may revise this notice when our practices, services, or legal obligations change.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare project scopes and quotes, manage bookings, communicate about approvals and fitting, carry out alteration or upcycling work, arrange collection, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and understand general usage patterns.

Processing is limited to the ordinary operation of the website and workshop services.
02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational tasks. Where a third party assists with a project or administrative function, it may process data only for the purpose we instruct and subject to appropriate confidentiality and security measures. We do not sell personal data.

Service providers receive only the information needed to perform their assigned functions.